Privacy policy

Last updated 18 September 2026

Who we are

OmanHousemaids is operated by Lovell Digital Properties Pty Ltd (ACN 691 669 280), Adelaide, South Australia. The data controller for personal data collected through OmanHousemaids is Lovell Digital Properties Pty Ltd (ACN 691 669 280).

What we collect

Workers: first name, phone number, email address, photo, nationality, year of birth, city, work preferences, experience and skills — the information you choose to put on your profile. We deliberately collect no more than the profile needs: no surnames, no addresses, no identity or immigration documents, and no religion. We also record how you first reached the site (for example a search engine or a link) so we can tell which channels help workers find us; this is never shown on your public profile. We use your email address to send you login codes and service messages, and we check your phone number with Twilio to confirm it is a real mobile number — we never send anything to it. You will get a notice when a family posts a new job in your city. We record which job listings you respond to and any note you add, so the family who posted the job can see your response. If a family messages you on the site, we store the conversation.

Families: first name, email, city, the job listings you post, and payment records if you buy access (payments are processed by Stripe — we never see your card details). We record which helper profiles you view contact details for, which helpers responded to your jobs and how you first reached the site, so we can run the service and understand whether it works. If you message a helper on the site, we store the conversation.

Messages are visible to the two people in the conversation, and to us if we need to look into a report or keep the site safe. They are deleted when either account is deleted.

How it's used

Worker profile information is displayed publicly so families can find you. Your phone number and email are not public — they are only shown to signed-in family accounts (and only to paying accounts when paid access is active). We use contact details to operate the site (for example login codes and service messages). We do not sell personal data.

Where your data is stored

Our database is hosted in Mumbai, India. We use these service providers to run the site: Supabase (database and sign-in), Vercel (website hosting), Twilio (phone number checks), Stripe (payments) and Resend (email delivery; stores data in the United States). This means your personal data is transferred to, and stored in, countries other than Oman.

Your consents at sign-up

When you create a worker profile, we ask for the following consents separately, in these words:

• “I agree to my profile being published on OmanHousemaids so families can find it. My phone number and email are not shown on my public profile.”
• “I agree that my details are stored and processed outside Oman (Mumbai, India and the other places listed in the privacy policy).”

You can withdraw either consent at any time by deleting your account (see below); withdrawing does not affect anything we did before you withdrew it.

Your rights — including one-click deletion

You can delete your account and all associated data at any time from your dashboard — the deletion is immediate and permanent (profile, photo, phone number, messages, everything). You can also ask us to access, correct, export or restrict the use of your data, or withdraw a consent you gave us. You can complain to the Ministry of Transport, Communications and Information Technology (MTCIT).

How long we keep your data

We keep your data for as long as your account is active. If you delete your account, we delete your data immediately and permanently, except records we must keep for a legal reason (for example fraud or payment records). If an account is inactive for a long period, we may close it and delete its data after telling you first.

Data breaches

If a data breach is likely to put your rights or freedoms at risk, we will notify Ministry of Transport, Communications and Information Technology (MTCIT) within 72 hours of becoming aware of it, and will notify affected users without undue delay.

Cookies

We use only the cookies necessary to keep you signed in, and basic analytics to understand site usage. No advertising cookies.

Contact

Privacy questions: email hello@omanhousemaids.com or contact us. Data controller: Lovell Digital Properties Pty Ltd (ACN 691 669 280).

Data protection contact: Lovell Digital Properties Pty Ltd (ACN 691 669 280), hello@omanhousemaids.com.